Getting started with ConnectBetter

Set up your workspace, connect a channel, and start replying to customers in one shared inbox.

Last updated May 27, 2026

ConnectBetter brings every customer conversation — Messenger, Instagram, WhatsApp, Telegram, email, and live chat — into one shared inbox your whole team works from. This guide is the fastest path from a brand-new workspace to your first reply.

Before you begin

  • You'll need to be an Admin to connect channels and invite teammates. The person who created the workspace is an admin by default.
  • Have at least one channel ready to connect — for example, a Facebook Page you manage or the email account your customers already write to.

1. Connect your first channel

This is the only required step — without a channel, there are no conversations to work.

  1. Sign in at app.connectbetter.co.
  2. Go to Settings → Channels.
  3. Pick a channel under Available now and follow its setup steps.

Each channel has its own short guide:

See Connecting a channel for the big picture.

2. Invite your team

Bring in the people who'll answer messages. Go to Settings → Members, add their email addresses, and choose a role. See Invite your team and assign roles.

3. Open the inbox and reply

Once a channel is connected, new messages land in the Inbox. Open a conversation, claim it, and reply.

  • Turn on two-factor authentication to protect your account — see Set up two-factor authentication.
  • Set your language, theme, and notifications from your account settings.

Need help?

Stuck on any step? Email help@connectbetter.co and we'll help you get set up.