Connect Facebook Messenger

Receive and reply to Facebook Messenger conversations from your shared inbox.

Last updated May 27, 2026

Connect a Facebook Page so the messages people send it on Messenger arrive in your ConnectBetter inbox.

Before you begin

  • You need to be an Admin in ConnectBetter.
  • You need a Facebook Page that you manage, and a Facebook account with access to that Page.

Connect your Page

  1. Sign in at app.connectbetter.co.
  2. Go to Settings → Channels and choose Facebook.
  3. Select Connect a Page.
  4. You'll be sent to Facebook to sign in and grant access. Approve the requested permissions.
  5. Back in ConnectBetter, pick which Page (or Pages) to bring in, and confirm.

Your connected Pages appear under Connected pages. New Messenger conversations now arrive in your Inbox.

Good to know

  • Reply window. Messenger only allows replies within a set time after the customer's last message. If a conversation is outside that window, you'll see a banner in the inbox and need to wait for the customer to message again. This is a Facebook rule, not a ConnectBetter limit.
  • Reauthorize when prompted. If a Page's status shows Reauth required, open the Facebook channel page and reconnect it.

Disconnect a Page

Open Settings → Channels → Facebook and select Disconnect next to the Page.

Need help?

If your Page doesn't appear or messages aren't arriving, email help@connectbetter.co.