Connect Instagram DMs

Connect an Instagram Business Account so direct messages and story replies arrive in your ConnectBetter inbox.

Before you begin

• You need to be an Admin in ConnectBetter.
• Your Instagram account must be a Business or Creator account.
• It must be linked to a Facebook Page that you manage. Instagram is connected through that Page.

Connect your account

1. Sign in at app.connectbetter.co.
2. Go to Settings → Channels and choose Instagram.
3. Select Connect an account.
4. You'll be sent to Facebook to sign in and grant access. Approve the requested permissions.
5. Back in ConnectBetter, pick which Instagram account (or accounts) to bring in, and confirm.

Connected accounts appear under Connected accounts, and new DMs and story replies start arriving in your Inbox.

If no accounts appear

If ConnectBetter doesn't find any accounts after you grant access, check that:

• Your Instagram account is set to Business or Creator (not personal).
• It's linked to a Facebook Page you manage.

Then try connecting again.

Good to know

• Reply window. Instagram only allows replies within a set time after the customer's last message. Outside that window you'll see a banner and need to wait for the customer to message again.

Disconnect an account

Open Settings → Channels → Instagram and select Disconnect next to the account.

Need help?

Trouble connecting Instagram? Email help@connectbetter.co.