Connect an email inbox

Connect the email address your customers already write to. ConnectBetter sends through SMTP and receives through IMAP, so it works with Gmail, Outlook/Microsoft 365, FastMail, iCloud, Yahoo, and self-hosted mail servers.

Before you begin

• You need to be an Admin in ConnectBetter.
• Have your mail provider's SMTP and IMAP server settings ready (host, port, and whether they use TLS).
• For Gmail and Outlook/Microsoft 365, create an app password and use that instead of your normal login password.

Add a mailbox

1. Sign in at app.connectbetter.co.
2. Go to Settings → Channels and choose Email.
3. Under Add a mailbox, fill in the fields:
   • Identity — the email address, an optional display name (e.g. "Acme Support"), and an optional Reply-To address.
   • SMTP (send) — host, port (often 465), TLS setting, username, and password (or app password).
   • IMAP (receive) — host, port (often 993), TLS setting, username, password, and the folder to watch (usually INBOX).
   • Advanced (optional) — how often to check for new mail, and your Sent folder name.
4. Select Test & save.

Saving runs a real SMTP and IMAP login. If either one fails, ConnectBetter tells you exactly which one before saving anything — so you can fix the setting and try again.

Once connected, the mailbox appears under Connected mailboxes, and new email arrives in your Inbox.

Good to know

• App passwords. Most providers block third-party sign-ins with your main password. An app password is a provider-generated password just for ConnectBetter.
• Connection errors. If a mailbox later shows an error, open its entry to see the latest message from your provider, then re-check the settings.

Disconnect a mailbox

Open Settings → Channels → Email and select Disconnect next to the mailbox.

Need help?

If a mailbox won't connect, email help@connectbetter.co with the error message shown and we'll help you sort it out.