Connect WhatsApp

Connect a WhatsApp Business phone number so customer messages arrive in your ConnectBetter inbox. ConnectBetter uses the official WhatsApp Cloud API.

Before you begin

• You need to be an Admin in ConnectBetter.
• You need a WhatsApp Business Account (WABA) and a phone number that isn't already in use on the regular WhatsApp or WhatsApp Business app.

Connect your number

1. Sign in at app.connectbetter.co.
2. Go to Settings → Channels and choose WhatsApp.
3. Select Connect a number.
4. You'll be guided through Meta's sign-in and onboarding to grant access to your WhatsApp Business Account.
5. Back in ConnectBetter, pick which number (or numbers) to bring in, and confirm.

Connected numbers appear under Connected numbers, and incoming messages start landing in your Inbox.

Good to know

• Reply window. WhatsApp only allows free-form replies within 24 hours of the customer's last message. Outside that window you'll see a banner in the inbox; you'll need the customer to message again before you can reply.
• Reauthorize when prompted. If a number shows Reauth required, reconnect it from the WhatsApp channel page.

Disconnect a number

Open Settings → Channels → WhatsApp and select Disconnect next to the number.

Need help?

If your number doesn't connect or messages aren't arriving, email help@connectbetter.co.