Connecting a channel
How channels work in ConnectBetter and how to connect the ones your customers use.
Last updated May 27, 2026
A channel is a place your customers message you — a Facebook Page, an Instagram account, a WhatsApp number, a Telegram bot, an email inbox, or a live-chat widget on your website. Connect a channel and every conversation from it flows into your shared Inbox.
Before you begin
- You need to be an Admin to connect or disconnect channels.
Connect a channel
- Sign in at app.connectbetter.co.
- Go to Settings → Channels.
- Under Available now, choose the channel you want.
- Follow that channel's setup steps.
Once connected, new messages start arriving in the Inbox right away.
Channels you can connect today
| Channel | Setup guide |
|---|---|
| Facebook Messenger | Connect Facebook Messenger |
| Instagram DMs | Connect Instagram DMs |
| Connect WhatsApp | |
| Telegram | Connect Telegram |
| Connect an email inbox | |
| Web chat | Add live chat to your website |
| Video calls | Available to every workspace — no setup required. |
More channels are on the way; you'll see them listed under Coming soon on the Channels page.
Channel status
Each connected channel shows a status:
- Active — working normally.
- Reauth required — the connection needs to be re-authorized (this can happen when a provider's access expires). Reconnect it from the channel's page.
- Disconnected — no longer receiving messages.
Disconnecting
Open the channel's page in Settings → Channels and select Disconnect next to the account you want to remove.
Need help?
Trouble connecting a channel? Email help@connectbetter.co.